When I had my first issue with Freshbooks, Saul reached out to me and even offered to call and walk me through what I was frustrated with. Since then we've talked on the phone, they've asked me to be a Fresh Face, emailed and sent me flowers.
Is it wonder I'm an extremely happy Freshbooks customer? Indeed, I am in love.
Jason Amster
· 1 year ago
I was at the Social Media Camp and had a chance to meet Saul personally. While I only caught the tail end of his presentation, I was immediately sucked into the conversations that were happening in the room. Saul knows his stuff and we can all learn a thing or two about how to treat our customers. Nay, I mean love our customers. As someone who has been on the receiving end of terrible customer service, it's refreshing to see this type of culture in a company. My only hope is that more companies will follow suit and change how their customers feel about them. A tip of the hat to FreshBooks.com for taking the lead in this.
-Jason
Stephanie Fierman
· 1 year ago
Once I began reading Saul's blog - The Smartest Man In The World (at http://www.saulcolt.blogspot.com/)- I became hooked quickly. This is a guy who really lives the idea of putting the customer at the center of everything you do. I look forward to seeing one his live presentations for myself!
Freshbooks loves me, and I love Freshbooks. And Saul. It's just one big mutual admiration society.
Gotta love that!
Cheers, Connie
Michelle Riggen-Ransom
· 1 year ago
What's not to love? I was a bit gun-shy, having fallen for heart-throb brands but burned by their love-em-and-leave-em products. Freshbooks and Saul have both got it going on. Cue the Barry White...
Adam Darowski
· 1 year ago
Saul has gone from a curiosity to a full-fledged mentor. I was hooked on his product AFTER being hooked on him.
Saul Colt is my constant.
Ralph Dineen
· 1 year ago
I attended Social Media Camp New York and I suppose I'm one of the few people not impressed by Freshbooks and, in particular, Saul. I thought that his presentation on how to make love to your customers was interesting and unique and I wanted to ask him a few questions. He didn't appear to be as jolly and good natured when he wasn't speaking to a group.
I waited until he was alone and approached him and he quickly brushed me off. I figured he was busy so I walked away but I waited because I thought he just had to go grab something and couldn't talk.
Then I see 2 people approach him and he stopped to talk to them, so once again I waited patiently. 5 minutes later, after the 2 people left, I approached him again and said hello. Once again, he brushed me off and didn't even acknowledge me.
At this point I just thought he was rude and walked away. I was a bit shocked and I guess this is why I turned back to look at him. He looked right back at me and made a gesture as if he was drawing a heart.
I first thought he was just rude but his glance and gesture indicate that he purposely brushed me off, for whatever reason and then made it a point to let me know that he did it.
That guy has issues.
Saul Colt
· 1 year ago
Hey Ralph,
I apologize if you were unable to speak to me and I assure you that I didn't brush you off or make strange heart drawing gestures...that just isn't me. I purposely make time to speak to everyone I can at these events and I am not sure how you didn't get to speak top me. I stayed to the very end and was available to everyone.
Anyway if you would like to chat you can feel free to email me (saul(at)freshbooks.com and or give me a call at 866-303-6061 and I will answer any questions you have....or if you really are interested, I will be in NYC on September 4th and would be happy to buy you a cup of coffee
Saul Colt Head of Magic FreshBooks
Saul Colt
· 1 year ago
Hey Ralph,
I am sorry you feel I brushed you off but I assure you I don't brush anyone off. Relationship building is something I take pride in and I purposely make an effort to speak to everyone in any room I am in. As for the hand gestures ect...I have to say that really doesn't sound like me...that being said if you have any questions or comments I am happy to spend time with you by email or by phone whenever you wish.
My contact info is available everywhere on the web and if you have time on Sept 4th I will be back in NYC and would be happy to buy you a coffee!
All Comments
When I had my first issue with Freshbooks, Saul reached out to me and even offered to call and walk me through what I was frustrated with. Since then we've talked on the phone, they've asked me to be a Fresh Face, emailed and sent me flowers.
Is it wonder I'm an extremely happy Freshbooks customer? Indeed, I am in love.
-Jason
Stephanie Fierman
http://www.stephaniefiermanmarketingdaily.com
Saul Colt
Head of Magic
FreshBooks.com
Copy what he does and you'll be rich, famous, and happy.
Seriously, great to see the comments here and the pick up on other sides like The Marketing Mentor: http://www.marketingmixblog.com/2008/08/what-does-it-ta.html
Gotta love that!
Cheers,
Connie
Saul Colt is my constant.
I waited until he was alone and approached him and he quickly brushed me off. I figured he was busy so I walked away but I waited because I thought he just had to go grab something and couldn't talk.
Then I see 2 people approach him and he stopped to talk to them, so once again I waited patiently. 5 minutes later, after the 2 people left, I approached him again and said hello. Once again, he brushed me off and didn't even acknowledge me.
At this point I just thought he was rude and walked away. I was a bit shocked and I guess this is why I turned back to look at him. He looked right back at me and made a gesture as if he was drawing a heart.
I first thought he was just rude but his glance and gesture indicate that he purposely brushed me off, for whatever reason and then made it a point to let me know that he did it.
That guy has issues.
I apologize if you were unable to speak to me and I assure you that I didn't brush you off or make strange heart drawing gestures...that just isn't me. I purposely make time to speak to everyone I can at these events and I am not sure how you didn't get to speak top me. I stayed to the very end and was available to everyone.
Anyway if you would like to chat you can feel free to email me (saul(at)freshbooks.com and or give me a call at 866-303-6061 and I will answer any questions you have....or if you really are interested, I will be in NYC on September 4th and would be happy to buy you a cup of coffee
Saul Colt
Head of Magic
FreshBooks
I am sorry you feel I brushed you off but I assure you I don't brush anyone off. Relationship building is something I take pride in and I purposely make an effort to speak to everyone in any room I am in. As for the hand gestures ect...I have to say that really doesn't sound like me...that being said if you have any questions or comments I am happy to spend time with you by email or by phone whenever you wish.
My contact info is available everywhere on the web and if you have time on Sept 4th I will be back in NYC and would be happy to buy you a coffee!
Saul Colt
Head of Magic
FreshBooks